Monday, December 13, 2010

New, easy access to Hanford info

By Erika Holmes, Community Outreach & Environmental Education Specialist, Nuclear Waste Program

Have a question or comment about Hanford? We’ve taken one more lurching step into the 21st century with a new email for you to use. is at your service.

You can ask questions about cleanup, request documents, submit comments on draft proposals, or tell us your opinion of our website.

No more searching the Internet, wondering how to contact the right person. When we (my colleague, Dieter Bohrmann, and I) receive an email, we’ll decide whom to send it to or answer you directly if we can. And, best of all, the response will come from a real person, instead of an autoreply from a computer.

If you prefer speaking to a human, we do that, too. For years, educational outreach staff in our office have answered the Hanford Cleanup Line (800-321-2008) from 8-5, Monday through Friday. After-hours callers may leave a message, to which we will respond in a week or less (messages are checked every Monday). We promise, no menus to listen to! and 800-321-2008 are available to give you access to knowledgeable staff who’ll do their darnedest to respond to your Hanford-related questions.

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